Last updated: August 5, 2026
These terms govern your use of impressprintingsb.com, the client portal, the staff customer relationship tool, and any connected integration we operate (together, the "Service"). They form a binding agreement between you and Impress Printing & Professional Services, 5055 Hallmark Parkway, Unit E, San Bernardino, CA 92407 ("Impress," "we," "us").
By using the Service you accept these terms. If you are accepting on behalf of a company, you confirm you have authority to bind it.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business purposes, in line with these terms. We keep all rights not expressly granted, including ownership of the software, its design and its underlying data structures.
You may not copy, sell, sublicense, rent, reverse engineer or attempt to derive the source of the Service, nor use it to build a competing product.
Portal and staff accounts are issued by us. You are responsible for keeping your credentials confidential and for everything done under your account. Tell us promptly at admin@impressprintingsb.com if you believe an account has been compromised. Accounts are for named individuals and are not to be shared.
Do not use the Service to:
We may refuse or stop any job that conflicts with the above. We are a print shop with a reputation, and we exercise judgment about what leaves our building.
You keep ownership of everything you send us — logos, artwork, files, copy, customer lists. You grant us only the license needed to do the work: to store, reproduce and modify your files for the purpose of quoting, proofing, producing and delivering your order, and to keep records of what we printed.
You confirm you have the rights to everything you send. If you supply artwork you do not own, that is on you, and section 11 applies.
We do not use your files or your customer data to train artificial intelligence models, and our vendors are engaged on terms that do not permit them to either.
Quotes are estimates until we confirm specifications. Prices may change if the specification, quantity or stock changes, or if supplied files need work beyond what was quoted.
Color is a physical process, not a screen. Printed color will vary from what you see on a monitor, and can vary between print runs, stocks and processes. We proof before we run. Once you approve a proof, that approval governs the job — including any typo, dimension or color decision it contains.
If we get something wrong against an approved proof, we will make it right. Turnaround estimates are working estimates and start when artwork is approved, not when the order is placed.
We publish free tools, including the color picker. They are provided for convenience and are informational only.
Color values, CMYK conversions, gamut warnings and PANTONE matches produced by those tools are approximations calculated on your screen. They are not a licensed color library and are not a guarantee of printed output. Always confirm against a physical guide before committing to a press run. PANTONE® and other Pantone trademarks are the property of Pantone LLC; we are not affiliated with, endorsed by or licensed by Pantone.
The Service integrates with software operated by others, including Intuit QuickBooks Online. Where you authorize such a connection, you do so under that provider's own terms, and you confirm you have authority to connect that account.
Our accounting integration requests accounting permission only. It does not request payment permission and has no capability to charge a card or transfer funds. You can revoke it at any time from within QuickBooks under Apps. We are not responsible for a third-party provider's own availability, acts or omissions.
We aim to keep the Service up but do not promise uninterrupted access. We may modify, suspend or discontinue features, and will give reasonable notice before removing something you actively rely on.
Except as expressly stated in these terms, the Service and the free tools are provided "as is" and "as available," without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow certain exclusions, in which case those exclusions do not apply to you.
Nothing here limits our obligations regarding the printing work itself, which is covered by section 5.
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or lost data, even if we were advised such damages were possible.
Our total liability arising out of or relating to the Service or any order is limited to the amount you paid us for the order giving rise to the claim, or one hundred dollars if no payment was made.
You will defend and indemnify us against claims, damages and reasonable costs arising from content or artwork you supplied, from your breach of these terms, or from your misuse of the Service.
You may stop using the Service at any time and ask us to close your portal account. We may suspend or close an account that breaches these terms, or where required by law. Sections 4, 9, 10, 11 and 13 survive termination. Closing an account does not erase records we are required to retain — see our Privacy Policy.
These terms are governed by the laws of the State of California, without regard to its conflict of law rules. The exclusive venue for any dispute is the state or federal courts located in San Bernardino County, California, and both parties consent to that jurisdiction.
If any provision is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it.
We may update these terms. The date at the top will change, and continuing to use the Service after an update means you accept it. If a change materially reduces your rights, we will give notice directly to account holders.
Questions: admin@impressprintingsb.com or (909) 884-1121.