Last updated: August 5, 2026
This policy covers impressprintingsb.com, the customer relationship tool our staff uses, the client portal at impressprintingsb.com/portal, and our accounting integration. It is written to be read, not to be impressive.
We are Impress Printing & Professional Services, 5055 Hallmark Parkway, Unit E, San Bernardino, CA 92407. You can reach us at admin@impressprintingsb.com or (909) 884-1121.
Our host records standard server logs — IP address, browser type, pages requested, timestamps — for security and troubleshooting. We do not run advertising trackers, and we do not sell or rent anything about you to anyone.
We do not use your information to train artificial intelligence models, and our vendors are engaged on terms that do not permit them to train on it either.
Running this business means using other companies' software. Each of these sees only what it needs to do its job:
| Service | What it handles |
|---|---|
| Netlify | Hosts the website and its server functions |
| Supabase | Database and file storage for the CRM and client portal |
| GoHighLevel | Contact records, tags and follow-up messaging |
| Resend | Sends transactional and notification email |
| Google Cloud Vision | Reads text off a scanned business card |
| Anthropic | Powers assistive features in our staff tool, such as organizing a note |
| fal.ai | Transcribes a staff voice memo attached to a customer record |
| Intuit QuickBooks | Accounting, invoicing and our customer list |
We also disclose information when the law requires it, and to our own professional advisors under a duty of confidence. If the business is ever sold or merged, customer records would transfer as part of it.
Our staff tool connects to our own QuickBooks Online company so that a customer entered in one place does not have to be typed into the other. This connection is authorized once by an administrator of our QuickBooks account.
The connection requests accounting permission only. It does not request payment permission, which means it has no ability to charge a card or move money. It never receives banking login credentials and cannot initiate a transfer. It reads and writes accounting records such as customers and invoices.
The access tokens for this connection are held server-side and are not exposed to any browser. The connection can be revoked at any time from within QuickBooks under Apps, which immediately ends our access.
Our color picker reads your image entirely inside your own browser. The file is never uploaded to us and never reaches our servers. Nothing about the image is stored.
If you choose to use the optional "email me the sheet" box, we receive only your name, your email address, and the resulting color codes — never the image. Doing so creates a contact record, because you have asked us to send you something.
Customer and order records are kept for as long as you are a customer and afterwards for as long as tax, accounting and legal requirements demand — generally seven years. Inquiries that never become jobs are kept while they are still useful and then deleted. Server logs roll off on our host's schedule, typically within thirty days.
Write to admin@impressprintingsb.com and we will act on any of the following:
California residents have these rights under the CCPA as amended, including the right not to be discriminated against for exercising them. We do not sell personal information and we do not share it for cross-context behavioral advertising. We will not ask you to create an account in order to make a request.
Traffic is encrypted in transit. Portal and staff accounts are individually credentialed, and portal accounts are scoped so that a company sees only its own orders, invoices, artwork and proofs. Secrets and integration tokens are stored server-side only, in a store that application users cannot read.
No system is perfect. If a breach ever affects your information, we will tell you and the appropriate authorities as the law requires.
This is a business-to-business printing service. It is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will remove it.
If we change this policy we will update the date at the top. Material changes affecting how we use information you already gave us will be communicated directly.
Questions about any of this: admin@impressprintingsb.com or (909) 884-1121.